facility

Darwin is Australia’s northern most capital city in the Northern Territory.  Situated on the Timor Sea, the greater Darwin area has a population of around 150,000 people.
October to April is the wet season with temperatures ranging between 35C and 25C. It is a tropical savannah climate with high humidity, hot sunny patches interrupted with plenty of rain.
Darwin is on Central Standard Time – currently one and a half hours behind Sydney and one and a half hours ahead of Perth.  Perth in Western Australia is currently the same time as Beijing China.

Howard Springs is 35 kilometers south of Darwin City.

The Northern Territory is in the Central Time Zone (CST) – One and a half hours behind Sydney on the east coast and one and a half hours ahead of Perth on the west coast.

The Concierge service is 24/ 7 and supports operational functions of the facility.

Please contact Site Reception on 0458 669 913:

• If Locked out from room
• Laundry and vending machine cleaning
• Click & Collect and deliveries
• After hours urgent food delivery (residents who have missed meals)
• General deliveries to support operations: kettle, linen, pillow, towel, toilet paper, soap, kids mattress, cot, high chair,  thermometers, Biofourmis armband, SIM cards, cleaning kit, remote batteries,  remote controls.

• For any queries regarding delivery of orders please contact – 0488 411 771 Guestshopper-hsv@delawarenorth.com

Rooms have a king single bed with private ensuite. There are no internal connecting doors however, families will be placed next to each other and two rooms share a balcony. Baby cots will be available on request.

Alcohol
No alcohol to be brought onsite or purchased during stay, bags may be checked on arrival.

Cigarette
Nicotine replacement will be offered to smokers. Residents can purchase cigarettes online from IGA Zuccoli or via the cigarette machines
For BLOCK locations please contact site reception on 0458 669 913 and for cigarette machine faults 0408 898 759

Electronics
No personal devices or chargers are supplied.

COVID safety

• Residents are provided with facemasks, which must be worn at all, times when you leave your allocated room.
• Physical distancing of 1.5 metres must be maintained at all times with any other person in the quarantine facility, except for your immediate family group.

If you are outside your room (e.g. on verandah) and the door closes, you will be locked out.
Please keep your room card on you at all times. If locked out please call 0458 669 913.

• Bottled water is not provided
• Our tap water is tested and safe to drink.
  
• Limited tea, coffee, sugar and milk (We do not provide additional milk. Residents will need to Click and Collect)
• Disposable cups and hot water jug
• Free to air TV and air conditioning
• Essential toiletries will be provided in your welcome pack. If you require further items, please order through the click and collect service.
• Cigarettes are located in the laundry throughout the facility. No cash.

CONCIERGE - SITE RECEPTION      0458 669 913
(For Room issues/ if locked out/ Wifi issues /broken furniture/ linen/ toilet paper/ tea/ coffee /milk)

Telehealth Customer Services             08 9544 6500  or  0480 031 500

Medical Emergency Call                       AUSMAT MEDICAL  0427 051 089

GP Services at Howard Springs Quarantine Facility   8919 8919

Palmerston Super Clinic Pharmacy     8932 6060

You will have access to a click and collect order service and information on how to access is provided
in your Welcome Pack on arrival.

On arrival, there is at least 24hours lock down in your zone, which means no one is allowed in the zone for safety and security purpose. Any order that is collected on the resident's day of arrival (or the next day) will be held until the zone is open for the team to deliver. Your orders will be delivered to your room as soon as practicable, taking into consideration infection control measures and staff availability for order processing.

Please order only from the specific stores listed in the resident information pack:

• IGA Zuccoli (Minimum purchase amount only $20.)
• Coles – Palmerston Coles (Not Oasis Coles)
  How to COLES Click & collect Video
  ---------------------------------------------------------
• Big W - Palmerston (Not Casuarina)
• Kmart - Coolalinga (Not Casuarina)

NOTE: Residents ordering from Big W must choose SERVICE DESK for delivery

Residents can choose from 3, 2-hr delivery windows:
8:00am – 10:00am, 11:00am – 1:00pm and 3:00pm– 5:00pm, which will be available 7 days a week.

Coles will deliver these orders direct to Howard Springs Facility Concierge during these delivery windows for FREE,
as long as the minimum spend of $50 is met.

Please use the following link, which will direct you to the dedicated landing page:
https://shop.coles.com.au/a/national/promo/howardspringsfacility

Please refer to your order instructions in your welcome pack for reference codes and details if you wish to place online orders.

Please minimise your orders to essential items only, to sustain your period in quarantine.
To ensure adherence to food safety requirements, please do not order perishable food items (fridge or freezer goods)

For any queries regarding delivery of orders please contact – 0488 411 771  Guestshopper-hsv@delawarenorth.com

Residents are able to complete “Click and Collect” orders from Kmart Coolalinga and Big W Palmerston if they wish to purchase personal items such as books, puzzles and clothing.

• Big W - Palmerston (Not Casuarina)
• Kmart - Coolalinga (Not Casuarina)

NOTE: Residents ordering from Big W must choose SERVICE DESK for delivery

The following restrictions apply to orders:

• No electrical equipment or candles (e.g. cooking equipment; electric fryers, rice cookers, sandwich presses, induction cookers, and toasters, wax pots or diffusers).
• Any sharp object (e.g. knifes, scissors, metal cutlery).
• Items of recreational use that have a potential risk to yourself or others e.g. scooters, bikes, skateboards, roller blades, balls, plastic and inflatable swimming pools (or anything that holds large volume of water), sprinklers and hoses.
• Howard Springs is an alcohol free site. Residents are not able to purchase alcohol
• No glass is to be taken out of resident’s rooms. This mitigates the risk of glass breaking in the public areas and shards being over the grounds and through the rock areas.
• Residents can purchase cigarettes online from IGA Zuccoli or via the cigarette machines - for BLOCK locations please contact
 the Concierge Site Reception on 0458 669 913

Online orders will be collected daily during the week and delivered to the resident (not available on public holidays or weekends).
The items you wish to purchase must be available from the local specified stores identified above and within current stock availability identified on the respective websites.

When you have received a confirmation of purchase and that the order is ready for pick up, forward the store collection
 email to: Guest Shopper Team – guestshopper-hsv@delawarenorth.com

Please make sure the email includes your name and room number in the subject line.
For any queries regarding delivery of orders please contact – 0488 411 771  Guestshopper-hsv@delawarenorth.com

Staff onsite will not purchase goods on behalf of residents or take resident’s debit / credit / basics or cash to purchase goods.

• There are no kitchen facilities. Meals will be provided to you each day.
• No cooking equipment to be brought onsite or purchased during stay. This includes microwaves, electric fryers, rice cookers, induction cookers, sandwich presses, toasters, etc.
• DO NOT use kettles for any other purpose than what they are designed for, BOILING WATER ONLY.

You may notice we have named the accommodation blocks after iconic Northern Territory animals and reptiles. There is the Ant 'A Block', Barramundi ‘B Block’, Crocodile ‘C Block’, Dragonfly ‘D Block’, Emu 'E Block or Frilled neck lizard 'F Block'.
It is important you stay within your designated block, this is to minimise the risks of transmission if anyone does fall ill, and this is to keep everyone safe. If you are a close contact of a COVID positive case your quarantine starts again THAT MEANS ANOTHER 14 DAYS OF QUARANTINE FOR YOU.

RECREATIONAL ITEMS
Such as swimming pools (plastic or inflatable), balls, scooters, skateboards, bikes and roller blades are not permitted to be brought into the facility as they could pose a potential risk to other residents. Please do not bring any of these items with you, they will be removed and securely stored for the duration of your stay.

In room pack on arrival

• Each room will be supplied with two sets of linen (bedding and a towel).
  This can be changed as needed by residents.
• Please do not put your blanket in this bag.
• Cleaning products will be placed in your room.
• Linen can be placed into laundry bags at the end completion of quarantine
• Linen will all be laundered at time of professional room clean.

You will be provided with cleaning products to clean your room.

Please remember to put room rubbish in the bins and face masks, tissues, nappies and hygiene products in the YELLOW bins.

Two bins are available for your use outside each block – one yellow and one red - It is very important that YELLOW bags go ONLY in YELLOW bins – all other rubbish can be placed in the RED bin.

FOR BLOCKS A, B, C, D regular updates turn your TV channel to 911

Channels

900 - TV Guide

901 - New Release

902 - Drama

903 - Comedy

906 - Kids & Family

No visitors are permitted during your stay.

No care packages or personal deliveries to site.

Wi-Fi is available free of charge on the Howard Springs Site. There are times when the service may be intermittent due to the nature of the location or excessive demand on services.

You will be directed to a login/ registration page. If it does not automatically direct you, open an internet browser on your device and type in

• Connect to wireless SSID “EntertainmentAP” using the password – internet
• Open an internet browser on your device and go to 224.64.1/internet
• You will now be directed to the Login/Registration page
• To register an account, enter all requested fields and select Next
• A prompt will appear, review the information and accept the terms of use prior to selecting Register and Connect

PLEASE DO NOT UNPLUG OR REMOVE THE NETWORK ACCESS DEVICE IN YOUR ROOM.

Android Devices

To disable WIFI Privacy, follow the below steps:

1) Swipe downwards from the top right-hand corner of the screen

2) Touch/Press and hold the WIFI icon until the list of WIFI networks appears

3) Touch/Press on the cog/settings icon next to the relevant WIFI Network

4) Touch/Press on the advanced item on the WIFI Network, to expand advanced options

5) Touch/Press on the Privacy option

6) Touch/Press “Use device MAC” to disable MAC randomisation

7) The device can now be enrolled onto the VES WIFI network

iOS Devices

To disable WIFI Privacy, follow the below steps:

1) Open the Settings menu

2) Touch/Press WIFI to bring up the list of WIFI networks

3) Touch/Press the “Private Address” toggle to disable MAC randomisation

4) Touch/Press on Rejoin to accept the change.

5) The device can now be enrolled onto the VES WIFI network.