CATERING

You will be provided with three meals a day. A hot meal pack will be delivered every evening
commencing at 6pm. This will also include a cold breakfast and lunch for the next day.

The medical and check in team will collect dietary requirements including allergies on arrival. Special
meal requests for the duration of your stay (halal etc) may not be available for the first 24 hours after
arrival. Once you have made a special meal request, it cannot be varied during your stay.

Australians repatriated to Howard Springs from overseas will be provided with three meals a day.
We can accommodate dietary requirements based on clinical needs including allergies. These
include gluten free, vegan, vegetarian, pescatarian, lactose free. We can accommodate halal on
request. We cannot accommodate those who wish to cook their own meals or require kosher
meals. Meal delivery times commence at 6pm and should be finished by 8pm.

Meals will be placed on veranda oustide rooms at allocated hours.

Please do not make requests of the delivery staff about other matters. We need to keep our
catering team safe, and they are only allowed in to undertake food deliveries for the shortest
amount of time possible. Families with young children and vulnerable people will be served first. All
meals are prepared in disposable containers in compliance with infection control measures. Please
dispose of your rubbish responsibly in the rubbish bins located in front of your room. No meal delivery or delivery services (Uber eats/Deliveroo/MenuLog/Pizza etc.) can occur to the Howard Springs Facility.

Staff onsite will not collect food from food delivery services or family/friends on behalf of residents.

Karen Sheldon Catering MENU

Residents are able to complete “Click & Collect” orders from Coles or Woolworths to supplement the
provided three meals a day if you wish, at your own cost. Coles online also accepts payment by the
Basics Card. Online orders will be collected daily and delivered to the resident on weekdays only. (No
public holidays or weekends).

The following restrictions apply to orders:

• Perishable goods (such as meat, dairy and frozen items) cannot be ordered via this service. These foods
  can spoil easily during transport and delivery, the refrigeration won’t be able to maintain throughout the delivery process. Additional there is limited fridge capacity in residents’ rooms (bar fridge only).
• No electrical equipment (e.g. cooking equipment; electric fryers, rice cookers, sandwich presses, induction cookers, and toasters, wax pots or diffusers).
• Any sharp object (e.g. knifes, scissors, metal cutlery).
• Items of recreational use that have a potential risk to yourself or others e.g. scooters, bikes, skateboards, roller blades, plastic and inflatable swimming pools (or anything that holds large volume of water), sprinklers and hoses.
• Howard Springs is an alcohol free site. Residents are not able to purchase alcohol
• No glass is to be taken out of resident’s rooms. This mitigates the risk of glass breaking in the public areas and shards being over the grounds and through the rock areas.
• Residents can purchase cigarettes via the cigarette machine - for BLOCK locations please contact the Concierge Site Reception on 0458 669 913

You will have access to a click and collect order service and information on how to access is provided in your welcome pack on arrival.

Please order only from the specific stores listed in the resident information pack:

• IGA Zuccoli (Minimum purchase amount only $20.)
• Coles – Palmerston Coles (Not Oasis Coles)
  How to COLES Click & collect Video
• Big W - Palmerston (Not Casuarina)
• Kmart - Coolalinga (Not Casuarina)

Big W and Kmart click and collect is available twice a day.

Residents can choose from 3, 2-hr delivery windows: 8:00am – 10:00am, 11:00am – 1:00pm and 3:00pm– 5:00pm, which will be available 7 days a week.

Coles will deliver these orders direct to HowardSprings Facility’s reception during these delivery windows for FREE, as long as the minimum spend of $50 is met.

Please use the following link, which will direct you to the dedicated landing page: https://shop.coles.com.au/a/national/promo/howardspringsfacility

Please refer to your order instructions in your welcome pack for reference codes and details if you wish to place online orders.

Please minimise your orders to essential items only, to sustain your period in quarantine.
To ensure adherence to food safety requirements, please do not order perishable food items (fridge or freezer goods

Your orders will be delivered to your room as soon as practicable, taking into consideration infection control measures and staff availability for order processing.

Super easy online shopping option provided by a local IGA, exclusively for residents staying at Howard Springs Village.
Minimum purchase amount only $20.

Christmas Day:
1 delivery on this day between 2:30pm -3:30pm. Orders will close at 12pm Christmas Day for this delivery time.

26th and 27th December: no deliveries

Monday 28th (Boxing Day Public Holiday): recommence deliveries as usual.

HOW TO PLACE AN ORDER:

1. www.igazuccoli.com.au
2. Select items you would like to purchase
3. Click on -  cart button at the top right hand side of the page.
4. Click on 'Checkout' on the right hand side of the page.
5. Type in your email address and click 'next'.
6. Fill in your full name, preferred name, mobile number and date of birth
   (this must be completed if you wish to buy tobacco and non-alcoholic beer products).
7. Create a password.
8. In this screen you must include the NAME and ROOM NUMBER for who this purchase is for.
9. Choose the Day and Time you would like your delivery.
10. Follow the following prompts and place your order.

Please use the following link which will direct you to the dedicated landing page:
https://shop.coles.com.au/a/national/promo/howardspringsfacility

Coles will deliver these orders direct to HowardSprings Facility’s reception during these delivery windows for FREE, as long as the minimum spend of $50 is met.

The windows are set up as a mobile Click & Collect location, so residents need to follow the below
process which is outlined in the landing page:

1. Login or sign up for Coles Online
2. To select a window, click on the 'Choose a delivery time' icon on the right menu
3. In the pop-out menu, click 'Choose another collection nearby'
4. In the search bar, type in 'Howard Springs' and click enter. Residents must ONLY select this location and not any other Click & Collect locations.
5. In the search options, select the Click & Collect location 'Howard Springs Quarantine Facility' and click 'Choose a collection time' (Order will be delivered, not collected from the store).
6. Select from the 3 2-hour windows 8:00am – 10:00am, 11am – 1:00pm and 3:00pm – 5:00pm available every day of the week
7. Once the window has been selected, you can start shopping online.

PLEASE ENSURE THE ORDER IS IN YOUR NAME (not just Howard Springs).

When you have received a confirmation of purchase, forward the store collection email to the Guest
Shopper Team, please make sure the email includes your name and room number in the subject line:
guestshopper-hsv@delawarenorth.com
For any queries regarding delivery of orders please contact – 8995 5939

Residents are able to complete “Click and Collect” orders from Kmart Coolalinga and Big W Palmerston if they wish to purchase personal items such as books, puzzles and clothing.

Online orders will be collected daily during the week and delivered to the resident (not available on
public holidays or weekends). The items you wish to purchase must be available from the local specified stores identified above and within current stock availability identified on the respective websites.

Residents must indicate on the order that a Howard Springs Village employee will be collecting on
their behalf. When you have received a confirmation of purchase and that the order is ready for pick up, forward the store collection email to:
Guest Shopper Team – guestshopper-hsv@delawarenorth.com

Please make sure the email includes your name and room number in the subject line.
For any queries regarding delivery of orders please contact – 8995 5939

Staff onsite will not purchase goods on behalf of residents or take resident’s debit / credit / basics or cash to purchase goods.